Eastar Jet Air Ticket Cancellation and Refund

Eastar Jet Air Ticket Cancellation and Refund

Eastar Jet permits passengers to cancel eligible bookings and request refunds in accordance with the fare conditions attached to each ticket. Cancellation charges, refund eligibility, and service fees vary depending on the fare purchased, route, and the time remaining before departure.

Cancellation Policy

Voluntary Cancellation

Passengers may cancel reservations before the scheduled departure through Eastar Jet's website, mobile application, customer service centre, or airport ticket offices. Applicable cancellation fees are deducted from any refundable amount.

Non-Refundable Fares

Promotional fares sold at discounted prices may not qualify for ticket refunds after purchase. Fare conditions shown during booking determine whether cancellation is permitted.

Refundable Tickets

Fare types allowing refunds are eligible for reimbursement after applicable cancellation charges have been deducted. Refunds are returned using the original payment method whenever possible.

Flight Changes

Passengers wishing to change travel dates or flight times may modify eligible bookings before departure. Fare differences and change fees apply where required under the purchased fare conditions.

Airline-Initiated Changes

If Eastar Jet cancels a flight or makes a significant schedule adjustment, affected passengers are offered available alternatives or a refund according to the applicable passenger rights and airline policy.

Refund Processing

Approved refunds are processed after verification of the ticket status. Processing times vary according to the payment method used during purchase and the financial institution responsible for completing the transaction.

Optional Service Refunds

Purchased ancillary services, including baggage, seat selection, and other optional products, are refunded only under the conditions specified at the time of purchase or when associated flights are cancelled by Eastar Jet.

If you require additional assistance, it's best to contact Eastar Jet' customer service team for further information.