Eastar Jet Lost and Found

Eastar Jet Lost and Found

Passengers who misplace personal belongings while travelling on Eastar Jet through Korea Airports should report the loss as soon as possible. The procedure depends on where the item was lost, as responsibility differs between the airline and the airport authority.

Items Left on Board the Aircraft

Personal belongings left inside the aircraft after arrival are collected by the cabin crew during post-flight inspections. The recovered items are transferred to Eastar Jet or its appointed ground handling agent for registration and safekeeping.

Passengers who believe an item was left onboard should contact Eastar Jet immediately and provide the flight number, travel date, arrival airport, seat number, and a detailed description of the missing property. Accurate information assists staff in identifying the item more efficiently.

Items Lost Inside the Airport Terminal

Items misplaced in terminal facilities, including check-in halls, security screening areas, boarding gates, immigration zones, arrival halls, restaurants, or public waiting areas, are managed by the Lost and Found office of the respective Korea Airport rather than Eastar Jet.

Passengers should contact the airport where the loss occurred and provide details of the item together with the approximate location and time it was last seen.

Delayed or Missing Checked Baggage

Passengers who cannot locate checked baggage after arriving at Korea Airports must report the matter before leaving the baggage reclaim area. A Property Irregularity Report (PIR) is prepared by the baggage service office to begin the tracing process.

Baggage tag receipts, boarding passes, and identification documents are required when submitting the report.

Damaged Baggage

Passengers discovering damage to checked baggage should notify the baggage service counter immediately after collecting their luggage. Airport staff inspect the baggage and record the damage for assessment under the airline's baggage policy.

Collection of Recovered Property

Recovered items are released only after ownership has been verified. Passengers are required to present valid identification together with supporting information confirming ownership. Collection procedures and storage periods vary depending on the airport where the item was recovered.

If you require additional assistance, it's best to contact Eastar Jet's customer service team for further information.