Jeju Air
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Jeju Air is one of the leading low-cost carriers in South Korea, with its main
base at Jeju International
Airport and additional hubs at
Incheon International
Airport and Gimpo
International Airport.
Established in 2005, the airline has grown rapidly to become a key player in the
country’s aviation market, operating an extensive network of domestic and
international routes across Asia and the Pacific region.
As a low-cost airline, Jeju Air focuses primarily on affordable Economy Class
travel, offering competitive fares while maintaining reliable service standards.
The carrier connects major cities in South Korea with popular destinations in
Japan, China, Southeast Asia, and other parts of the region, catering to both
leisure and business travelers.
Jeju Air has built a reputation for operational efficiency and customer-focused
service, continuously expanding its fleet with modern, fuel-efficient aircraft
to enhance performance and reduce environmental impact. The airline also
supports cargo transport through bellyhold capacity on its passenger flights,
contributing to regional trade and logistics.
Through steady route development and cost-effective operations, Jeju Air
continues to strengthen its position as a prominent low-cost carrier in South
Korea and the broader Asian aviation market.
Check-in Information
Jeju Air offers several check-in options for its passengers.
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Baggage Allowance
As for baggage allowance, the amount you're allowed to bring
depends on your travel class, route, and frequent flyer status.
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Unaccompanied Minor Policy
Jeju Air has a policy for unaccompanied minors (UMs) traveling on
their flights. The policy varies depending on the age of the child and
the route they are traveling on.
Check the Guidelines...
Jeju Air Frequent Flyer Program
Jeju Air’s frequent flyer and membership program is based on its Refresh Point
rewards system. It is a loyalty program.
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Ticketing Offices
Jeju Air operates several ticketing offices worldwide to cater to its
customers' needs, such as booking and buying tickets, check-in services,
and assistance with baggage.
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Jeju Air Fleet and Seats
In terms of seating, Jeju Air offers a variety of classes on its flights.
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Jeju Air Airport Lounges
Jeju Air airport lounges are premium lounges available for eligible
passengers who are flying on Jeju Air or its partner airlines.
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Jeju Air Lost and Found
If you’ve lost an item on an Jeju Air flight, at the airport, or in a lounge, follow
these steps to recover it.
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Jeju Air Air Ticket Cancellation and Refund
Jeju Air offers a flexible cancellation and refund policy,
allowing passengers to modify or cancel flights based on fare conditions..
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Jeju Air Student Discount Airfares
Jeju Air does occasionally offer special promotional discounts for students or
exam candidates in South Korea.
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In-flight Menu
An in-flight menu is a crucial part of the in-flight experience for passengers.
It provides them with information about the food and drink options available during the flight.
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Shall you need further assistance, please contact Jeju Air Customer Service in Seoul as stated below.
| Head Office (HQ) | Contact | |
|---|---|---|
| Jeju Air 3F, 64 Shindae‑ro Jeju‑si, Jeju‑do South Korea |
+82 1599 1500 | master@jejuair.net |
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